Refund policy

At BAAZ AURA, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund and return policy below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be in its original packaging.
  • Include all original accessories and documentation, if applicable.
  • Be accompanied by proof of purchase or your order number.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Personalized or custom-made products.
  • Gift cards.
  • Downloadable digital products.
  • Perishable goods.
  • Personal care or hygiene items that have been opened or used.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos or a short video showing the problem.

We will review your request and, if approved, arrange a replacement or issue a refund at no additional cost.

Refunds

Once your return or claim has been received and reviewed, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs where applicable.

If the return is for any other reason (such as a change of mind), the customer is responsible for return shipping costs unless otherwise required by applicable law.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if your order meets the eligibility requirements outlined in this policy.

Exchanges

We replace items only if they are defective, damaged, or if you received the wrong product. Please contact us to request an exchange.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: preetkhattra1984@hotmail.com

We aim to respond to all inquiries within 24–48 business hours.